Privacy Policy

Effective Date: June 2023

Welcome to Awesome Africa Tours! This Privacy Policy outlines how we collect, use, disclose, and protect the personal information provided by users ("you" or "users") of our website, services, and related applications (collectively referred to as the "Services"). Protecting your privacy is of utmost importance to us, and we are committed to ensuring the confidentiality and security of your personal information. Please read this Privacy Policy carefully to understand our practices regarding your information.

1. Information We Collect

1.1 Personal Information: We may collect personal information from you when you interact with our website or use our Services. The types of personal information we collect may include, but are not limited to:

Contact information (such as name, email address, phone number, and address)
Demographic information (such as age, gender, and nationality)
Payment information (such as credit card details, billing address, and financial information)
Travel preferences, itinerary details, and other trip-related information
Passport information and visa details
Health and medical information (only if relevant to your travel arrangements)
Feedback and reviews provided by you
Correspondence and communication records with us

1.2 Non-Personal Information: We may also collect non-personal information about your interaction with our website and Services, such as IP addresses, browser information, device type, and usage data. This information is collected through various technologies, including cookies and similar tracking technologies.

2. How We Use Your Information

2.1 Provision of Services: We use the information collected to provide you with our travel services, including but not limited to trip planning, booking accommodations, transportation, and other travel-related arrangements. This may also include sharing your information with our trusted partners and service providers for the fulfillment of these services.

2.2 Communication: We may use your contact information to communicate with you regarding your bookings, trip updates, promotional offers, and other relevant information related to our Services. You may choose to opt out of receiving promotional emails or other marketing communications at any time.

2.3 Personalization and Improvement: We may use your information to personalize and enhance your experience on our website, to improve our Services, and to develop new features and offerings based on user preferences and feedback.

2.4 Legal and Security Purposes: We may use your information to comply with applicable laws, regulations, or legal processes, and to protect our rights, property, and interests. This includes the prevention and detection of fraud, security breaches, and other prohibited or illegal activities.

3. GDPR Compliance

If you are a resident of the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR) in relation to the processing of your personal data. As such, we will ensure that your personal information is collected and processed lawfully, transparently, and for legitimate purposes. We will also provide you with the necessary rights and choices regarding your personal data.

4. HIPAA Compliance

We understand the importance of protecting health and medical information. If we collect any health-related information from you, it will only be done with your explicit consent and in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable data protection laws. We will take appropriate measures to ensure the confidentiality and security of this sensitive information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements. Cookies are small text files that are stored on your device when you visit our website. By continuing to use our Services, you consent to our use of cookies and tracking technologies as described in our Cookie Policy.

6. Third-Party Disclosure and Storage of Information

We may share your personal information with third parties only in accordance with this Privacy Policy and as necessary for the provision of our Services. This may include sharing your information with our trusted partners, service providers, and vendors who assist us in delivering our travel services. We will ensure that any third party with whom we share your information maintains adequate data protection and security measures.

7. Payment Gateway

To process your payments securely, we use a reputable payment gateway service provider. Your payment details and financial information are encrypted and protected by the payment gateway provider. We do not store or have access to your complete payment information.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with applicable laws, regulations, or legal processes, or as otherwise required or permitted by law.

9. Security Measures

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that we may have collected information from a child, please contact us, and we will take appropriate measures to delete such information.

11. Updates to this Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time. We will post any changes on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at contact@awesomeafricatours.com

By using our website or Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.